Procurement Business Process Outsourcing Manager

About This Role

As a Manager in the Enterprise Operations as a Service practice, you will design, implement, and operate procurement services for clients, moving them towards autonomous processing. You will work with CFOs to solve complex operational challenges, leveraging advanced analytics and AI solutions to accelerate time to value and reduce costs.

Responsibilities

• Work directly with clients during the sales cycle to understand their Operate requirements, including processes organization, and technology landscape.
• Support proposal effort, staffing plans and pricing models.
• Design and architect solutions, transition plans, and ongoing operations policies and procedures.
• Manage engagement quality, risk, timelines, and resources during transition and ongoing operations.
• Identify and implement operational process improvements that drive increased efficiency using leading practices in Agentic, GenAI and RPA.
• Manage select client relationships/stakeholders (internal and external) throughout the engagement.
• Contribute to initiatives which drive growth of the practice which include developing eminence, thought ware, and point-of-view materials.
• Perform role of mentor and coach to help others achieve their career objectives.

Requirements

• 10+ years of BPO experience in Procurement-in an environment
• 3+ years of experience as the Delivery Lead of a Procurement BPO service operation with scope across multiple Procurement functions
• 2+ years of experience managing a team
• Business development experience including sales and RFP response development
• Bachelor's Degree
• Must be legally authorized to work in the United States without the need for employer sponsorship

Qualifications

• Bachelor's Degree
• 10+ years of BPO experience in Procurement-in an environment, 3+ years as the Delivery Lead of a Procurement BPO service operation, 2+ years of team management experience

Nice to Have

• Procurement experience
• Delivery Lead of a Procurement BPO service operation including operations across multiple Procurement functions
• Experience transitioning work to offshore delivery centers

Skills

* Required skills