PMD Talent Effectiveness Manager

About This Role

This role is responsible for the end-to-end facilitation and operational delivery of the U.S. Partners/Managing Directors (PMD) performance management process. It involves translating PMD performance strategy into clear plans, timelines, communications, and execution rhythms for the U.S. firm. The manager ensures accurate, timely, and well-governed execution of the PMD performance lifecycle by partnering with the Go-To-Market organization and internal stakeholders.

Responsibilities

• Build and own the annual calendar and execution plan for PMD expectation-setting, mid-year and year-end performance cycles
• Develop operational playbook (SOPs, timelines, roles/RACI) and maintain a clean source of truth for all stakeholders
• Coordinate leader and participant briefings (slides, agendas, run of show) and align logistics with cross-functional partners
• Manage PMD support mailbox triage for related inquiries and ensure timely, accurate Q&A routing and closure
• Partner with office of the COO on the scorecard’s operationalization, including confirming data definitions, timelines, and downstream process implications
• Coordinate with office of COO and HRIS/Technology teams to ensure all Oracle performance-cycle data is prepared and delivered accurately and on time
• Track issue/risk logs tied to scorecard use (e.g., targets, sales crediting impacts, quality/lead integration points); escalate with clear recommendations
• Translate annual updates to the PMD scorecard into clear enablement resources, such as targeted communications, updated FAQs, revised guidance, and leader/evaluator explanations
• Develop annual PMD performance process communications and supporting materials
• Maintain Canvas intranet pages for PMD program content, ensuring findability and version control
• Generate and maintain PMD cycle reporting and prepare summaries and insights that help leaders monitor the process and make informed decisions
• Directly manage the INDUS based Global TE Senior Associate; set priorities, delegate tasks, and review output for accuracy and completeness

Requirements

• 6–8 years of progressive experience in performance management, HR program management, PMO/operations, or organizational effectiveness
• Hands-on experience building and managing complex program plans (e.g., Smartsheet), SOPs, and process documentation
• Solid data and reporting skills (Excel/Power BI or similar)
• Experience supporting system data readiness with HRIS/Tech partners (e.g., Oracle workflow inputs/validations)
• Proficiency with MS Office, SharePoint/Teams
• Experience with content maintenance on Canvas
• Strong written and verbal communication
• Experience drafting broad-reach comms, FAQs, job aids, and leader talking points

Qualifications

• 6–8 years of progressive experience in performance management, HR program management, PMO/operations, or organizational effectiveness

Nice to Have

• Professional services experience
• People management experience

Skills

* Required skills

Benefits