Plumbing Service Technician

About This Role

This role involves diagnosing and resolving a wide range of plumbing issues for residential customers, presenting solutions, and performing installations and repairs while maintaining high standards of workmanship. The technician will operate a company-provided vehicle and utilize field management software for estimates and documentation.

Responsibilities

• Provide description of diagnosed problems to customers and offer solutions
• Explain features and benefits of each solution and obtain agreement before performing work
• Diagnose plumbing issues quickly and thoroughly
• Present multiple repair or replacement options confidently
• Communicate clearly and professionally with homeowners
• Install and repair water heaters, faucets, toilets, tubs, sinks, garbage disposals, gas lines, and piping systems (DWV, copper, PEX, etc.)
• Maintain clean, code-compliant workmanship
• Use field management software to build estimates and document work
• Maintain and fuel company vehicle, stock service truck with adequate parts, and maintain machinery
• Transport materials and tools to the job site and provide proper accounting of tools

Requirements

• 4+ years of residential service plumbing experience
• Strong communications/interpersonal skills
• Ability to follow systems, processes, and checklists
• Ability to lift equipment and work in tight areas
• Customer-first mindset and team-player attitude
• Valid driver’s license

Qualifications

• A High School diploma or general education degree (GED) is preferred. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted
• At least 4 years of residential service plumbing experience (not just new construction or commercial)

Benefits