Physician Support Rep III

About This Role

This role involves performing complex secretarial and administrative duties with a high degree of independence for Endocrinology providers at the University of Rochester. It requires managing provider schedules and patient communications in a fast-paced healthcare environment.

Responsibilities

• Serve as the primary contact for providers, managing calendars and clinic schedules based on templates and preferences.
• Research patient medical records for pertinent information and complete incoming forms for provider signatures.
• Review and manage electronic chart work queues, in-baskets, and pools, including order and order information queues.
• Obtain and upload outside medical records and imaging for future appointments.
• Respond to provider tasks in a timely manner and communicate effectively with supervisors, coworkers, and other agencies.
• Answer and screen telephone calls, triage patient messages, and define patient expectations.
• Perform routine secretarial duties such as word processing, mail sorting, copying, and faxing.
• Assemble data for reports and other documents, occasionally compose confidential correspondence.
• Coordinate with the team for work allocation and train new hires in office protocols.

Requirements

• High School degree
• 2 years of relevant experience or equivalent combination of education and experience
• Demonstrated customer relations skills

Qualifications

• High School degree
• 2 years of relevant experience

Nice to Have

• Medical Terminology knowledge
• Experience with surgical/appointment scheduling software (e.g., Epic)
• Experience with electronic medical records

Skills

* Required skills