Physician Support Rep III-Imaging Scheduling Operations

About This Role

This role involves performing complex secretarial and administrative duties in a fast-paced environment, supporting clinical, educational, and academic programs within imaging scheduling operations. The representative will manage provider calendars, optimize patient schedules, and coordinate patient care.

Responsibilities

• Serve as primary contact for provider(s), managing calendars and prioritizing appointments based on preferences
• Examine clinical schedules continuously to identify opportunities for optimizing provider time and effort
• Gather necessary information for referrals and prior authorizations, anticipating insurance company needs
• Compose, edit, and obtain signatures for non-routine letters of correspondence related to appeals on denied claims
• Arrange travel, conference registration, and hotel accommodations for providers
• Determine the order of daily surgeries and ambulatory procedures based on patient medical conditions and severity
• Negotiate surgical/procedure schedules by communicating complex details to the Operating Room scheduling office and Ambulatory Surgical Center Staff
• Authorize overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency
• Order all necessary surgical/procedure equipment, devices, and medication based on application of protocols
• Assemble necessary details from multiple tabs within the electronic medical record for disability paperwork

Requirements

• High School diploma
• 2 years of relevant experience
• Demonstrated customer relations skills

Qualifications

• High School diploma or equivalent combination of education and experience
• 2 years of relevant experience

Nice to Have

• Medical Terminology
• Experience with surgical/appointment scheduling software (such as Flowcast)
• Experience with electronic medical records

Skills

* Required skills