PB Experience Owner

About This Role

This role is a senior product leader responsible for driving the Private Bank Digital North Star initiative, delivering the next-generation Client Platform for Citizens Private Bank and Citizens Private Wealth. The role focuses on enhancing digital banking capabilities for business clients, including account access, entitlements, and money movement.

Responsibilities

• Lead the development and execution of product strategies for Private Bank and Business Banking digital experiences
• Convert high-level vision into detailed requirements and acceptance criteria, prioritizing features based on client feedback, market research, and business goals
• Collaborate with engineering, design, fraud, compliance, operations, and business partners to deliver seamless, secure, and scalable solutions
• Expand and enhance online and mobile banking capabilities for business clients, including wires, RTP, bulk payments, higher limits/controls, and policy-driven entitlements
• Oversee the product development lifecycle from concept to launch to optimization, ensuring high-quality deliverables on time and within budget
• Champion innovation and facilitate continuous improvements through team discussions, market research, competitive assessments, and user feedback
• Build robust test & learn agendas and analyze user data to optimize the deposit account opening experience and improve conversion rates
• Ensure all digital experiences comply with relevant banking regulations, data privacy laws, and risk management standards
• Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams
• Provide mentorship and guidance to junior product managers and cross-functional team members, fostering collaboration, innovation, and agile delivery
• Lead product demo and reviews, develop UI prototypes, assist with data provisioning, and analyze usage, behavioral, transactional and technical data

Requirements

• 7+ years of product management experience in financial services
• Demonstrated ability to lead complex initiatives within Agile Pods or cross-functional teams
• Deep understanding of client-facing portals, digital servicing tools, and business banking operations
• Strong leadership and communication skills, with ability to influence and collaborate effectively
• Comprehensive understanding of product management methodologies such as Agile, Scrum, and Lean
• Proficiency with product management tools including JIRA and Confluence
• Analytical mindset with the ability to use data to make informed decisions
• Passion for technology and innovation, with a customer-centric approach to product development
• Experience managing multiple pods/squads and mobile/web app development teams
• Comfortable with ambiguity and a hunger to learn and tackle new challenges

Qualifications

• Bachelor’s degree in business, computer science, engineering, or related field; MBA or advanced degree preferred
• 7+ years of product management experience in financial services with a strong record of delivering successful digital products for Private Banking, Wealth Management, and Business Banking clients

Nice to Have

• MBA or advanced degree
• Experience in business banking product development

Skills

* Required skills

Benefits