Citizens Teller

About This Role

As a Citizens Teller, you will greet customers and assist them with transactions, including demonstrating mobile app and ATM usage. You will identify opportunities to help customers achieve financial goals by offering personalized advice and connecting them with Bankers, while adhering to all financial policies and regulations.

Responsibilities

• Greet customers in branch lobbies
• Demonstrate how to use the mobile app and ATMs for simple transactions
• Identify opportunities to help customers achieve financial goals
• Provide personalized advice and solutions to meet customer needs
• Connect customers to Bankers for advanced financial steps
• Educate customers on Citizens products and benefits
• Respond effectively to customer questions and concerns
• Follow all financial policies and procedures, including proper cash handling
• Adhere to state and local laws and regulations

Requirements

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, including weekends and evenings

Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions and 1 year of customer experience.

Nice to Have

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Benefits