Payments Fraud Manager

About This Role

This role will support the Deloitte Regulatory, Risk & Forensic team by applying deep expertise in commercial banking, focusing on fraud risk, operational controls, and payments across multiple channels. The manager will advise, design, and oversee fraud and risk management strategies and support wider banking operations projects, helping clients strengthen, protect, and transform their organizations.

Responsibilities

• Evaluate the design and effectiveness of fraud processes, controls, monitoring, and reporting programs.
• Partner with internal teams to develop, optimize, and document fraud-related controls, playbooks, and escalation procedures.
• Provide guidance on the implementation and oversight of risk management frameworks as part of the 2nd line of defense.
• Support regulatory compliance efforts related to fraud, AML, payments, and operational risk.
• Serve as the subject matter expert on end-to-end commercial banking operations, including lending, deposits, cash management, and treasury services.
• Advise on opportunities for process improvement and operational risk reduction.
• Analyze, improve, and monitor payment channels such as digital, card, check, and ACH/wire transfers.
• Understand key payment risks, settlement processes, and evolving technologies.

Requirements

• 5+ years' experience in banking, financial services, or risk advisory with demonstrated expertise in fraud and payments
• Experience in 2nd line of defense roles (risk/risk management, compliance, or oversight functions)
• In-depth understanding of commercial banking products and core operations
• Familiarity with payment systems: digital, cards, checks, and ACH/wire
• Excellent communication and stakeholder management skills
• Proven ability to lead or advise cross-functional teams
• Practical knowledge of regulatory and compliance environments (e.g., FFIEC, BSA/AML, PCI DSS, OCC/FDIC standards)
• Bachelor's degree in business, finance, or related field
• Legally authorized to work in the United States without the need for employer sponsorship

Qualifications

• Bachelor's degree in business, finance, or related field.
• 5+ years' experience in banking, financial services, or risk advisory-with demonstrated expertise in fraud and payments.

Nice to Have

• Extensive Fraud Risk Expertise addressing both external and internal fraud
• 1st and 2nd Line of Defense Experience in risk management or compliance roles
• Exposure to interfacing with external regulators, auditors, and managing or participating in cross-functional initiatives
• Experience with fraud and security technologies (e.g., Feedzai, Feature Space, PRIME, NICE/Actimize)
• Advanced degree or professional certifications (CFE, CAMS, CRCM)

Skills

* Required skills

Certifications