Payments Fraud Manager

About This Role

The Payments Fraud Manager will specialize in forensic investigations and fraud within financial services. This role focuses on evaluating and optimizing fraud processes, controls, and risk management strategies across commercial banking operations.

Responsibilities

• Evaluate the design and effectiveness of fraud processes, controls, monitoring, and reporting programs.
• Partner with internal teams to develop, optimize, and document fraud-related controls, playbooks, and escalation procedures.
• Provide guidance on the implementation and oversight of risk management frameworks as part of the 2nd line of defense.
• Support regulatory compliance efforts related to fraud, AML, payments, and operational risk.
• Serve as the subject matter expert on end-to-end commercial banking operations, including lending, deposits, cash management, and treasury services.
• Analyze, improve, and monitor payment channels such as digital, card, check, and ACH/wire transfers.
• Advise on opportunities for process improvement and operational risk reduction.

Requirements

• Extensive Fraud Risk Expertise
• 1st and 2nd Line of Defense Experience
• Deep Knowledge of Commercial Banking Operations
• Payments Experience
• Bachelor's degree in business, finance, or related field
• 5+ years' experience in banking, financial services, or risk advisory-with demonstrated expertise in fraud and payments
• Experience in 2nd line of defense roles (risk/risk management, compliance, or oversight functions)
• In-depth understanding of commercial banking products and core operations
• Familiarity with payment systems: digital, cards, checks, and ACH/wire
• Excellent communication and stakeholder management skills; proven ability to lead or advise cross-functional teams
• Legally authorized to work in the United States without the need for employer sponsorship

Qualifications

• Bachelor's degree in business, finance, or related field.
• 5+ years' experience in banking, financial services, or risk advisory-with demonstrated expertise in fraud and payments.

Nice to Have

• Custody banking and investment banking exposure.
• Direct experience liaising with external regulators, auditors, and key external partners.
• Contributing to cross-functional project teams or transformation initiatives.
• Exposure to interfacing with external regulators, auditors, and managing or participating in cross-functional initiatives.
• Experience with fraud and security technologies, such as Feedzai, Feature Space, PRIME, and NICE/Actimize.
• Familiarity with applicable regulatory frameworks (e.g., FFIEC, BSA/AML, PCI DSS, OCC/FDIC standards, etc.)
• Advanced degree or professional certifications such as, CFE, CAMS, CRCM.

Skills

* Required skills

Certifications