Payments Fraud Manager

About This Role

The Payments Fraud Manager will specialize in forensic investigations and fraud within financial services. This role involves evaluating fraud processes, controls, and reporting programs, providing guidance on risk management frameworks, and acting as a subject matter expert on commercial banking operations and payments across multiple channels.

Responsibilities

• Evaluate the design and effectiveness of fraud processes, controls, monitoring, and reporting programs.
• Partner with internal teams to develop, optimize, and document fraud-related controls, playbooks, and escalation procedures.
• Provide guidance on the implementation and oversight of risk management frameworks as part of the 2nd line of defense.
• Support regulatory compliance efforts related to fraud, AML, payments, and operational risk.
• Serve as the subject matter expert on end-to-end commercial banking operations, including lending, deposits, cash management, and treasury services.
• Advise on opportunities for process improvement and operational risk reduction.
• Analyze, improve, and monitor payment channels such as digital, card, check, and ACH/wire transfers.
• Understand key payment risks, settlement processes, and evolving technologies.

Requirements

• 5+ years' experience in banking, financial services, or risk advisory
• Demonstrated expertise in fraud and payments
• Bachelor's degree in business, finance, or related field
• Experience in 2nd line of defense roles (risk/risk management, compliance, or oversight functions)
• In-depth understanding of commercial banking products and core operations
• Familiarity with payment systems: digital, cards, checks, and ACH/wire
• Excellent communication and stakeholder management skills
• Proven ability to lead or advise cross-functional teams
• Legally authorized to work in the United States without employer sponsorship

Qualifications

• Bachelor's degree in business, finance, or related field.
• 5+ years' experience in banking, financial services, or risk advisory with demonstrated expertise in fraud and payments.

Nice to Have

• Advanced degree
• Professional certifications (CFE, CAMS, CRCM)
• Practical knowledge of regulatory and compliance environments (e.g., FFIEC, BSA/AML, PCI DSS, OCC/FDIC standards)
• Custody banking and investment banking exposure
• Direct experience liaising with external regulators, auditors, and key external partners
• Contributing to cross-functional project teams or transformation initiatives
• Experience with fraud and security technologies (Feedzai, Feature Space, PRIME, NICE/Actimize)

Skills

* Required skills

Certifications