Payments Fraud Manager

About This Role

This role involves providing deep expertise in forensic investigations and fraud, focusing on fraud risk, operational controls, and payments within commercial banking. You will advise, design, and oversee fraud and risk management strategies, as well as support broader banking operations projects.

Responsibilities

• Evaluate the design and effectiveness of fraud processes, controls, monitoring, and reporting programs.
• Partner with internal teams to develop, optimize, and document fraud-related controls, playbooks, and escalation procedures.
• Provide guidance on the implementation and oversight of risk management frameworks as part of the 2nd line of defense.
• Support regulatory compliance efforts related to fraud, AML, payments, and operational risk.
• Serve as the subject matter expert on end-to-end commercial banking operations, including lending, deposits, cash management, and treasury services.
• Advise on opportunities for process improvement and operational risk reduction.
• Analyze, improve, and monitor payment channels such as digital, card, check, and ACH/wire transfers.
• Understand key payment risks, settlement processes, and evolving technologies.

Requirements

• 5+ years' experience in banking, financial services, or risk advisory-with demonstrated expertise in fraud and payments
• Bachelor's degree in business, finance, or related field
• Experience in 2nd line of defense roles (risk/risk management, compliance, or oversight functions)
• In-depth understanding of commercial banking products and core operations
• Familiarity with payment systems: digital, cards, checks, and ACH/wire
• Excellent communication and stakeholder management skills; proven ability to lead or advise cross-functional teams

Qualifications

• Bachelor's degree in business, finance, or related field.
• 5+ years' experience in banking, financial services, or risk advisory with demonstrated expertise in fraud and payments; 1st and 2nd line of defense experience.

Nice to Have

• Exposure to custody banking and investment banking
• Direct experience liaising with external regulators, auditors, and key external partners
• Contributing to cross-functional project teams or transformation initiatives
• Experience with fraud and security technologies (e.g., Feedzai, Feature Space, PRIME, NICE/Actimize)
• Familiarity with applicable regulatory frameworks (e.g., FFIEC, BSA/AML, PCI DSS, OCC/FDIC standards)
• Advanced degree

Skills

* Required skills

Certifications