Patient Service Representative - Internal Medicine

About This Role

This role delivers exceptional customer service and manages front desk operations, ensuring a smooth and positive patient experience within internal medicine located in Tinley Park, IL. It involves greeting patients, scheduling appointments, handling payments, and maintaining accurate records to support quality care.

Responsibilities

• Greet patients warmly and professionally during check-in, check-out, and appointment scheduling, conducting regular lobby checks for cleanliness and patient comfort.
• Serve as coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access and reduce wait times.
• Utilize EPIC and other systems to accurately update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contact information.
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions.
• Answer a multi-line phone system, take detailed messages, route inquiries, and make outbound calls to schedule and confirm patient appointments.
• Communicate information about Duly clinical personnel to patients and other individuals.
• Assist with scheduling follow-up and in-house Specialist referral appointments.
• Participate actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
• Review performance dashboards daily to monitor key metrics in Scheduling & Access, Workflow, Patient Contact, and Satisfaction.
• Maintain strict patient confidentiality and adhere to HIPAA standards in all interactions and documentation.

Requirements

• High School diploma or equivalent
• Exceptional customer service skills and passion for serving others
• Outstanding verbal and written communication skills
• Proficiency in EPIC or similar EMR systems
• Knowledge of medical office procedures and insurance verification
• Skilled in operating phones, personal computers, software and other basic IT systems
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook
• Detail-oriented with excellent organizational and time management skills
• Ability to handle sensitive information with discretion
• Positive, professional, collaborative, and adaptable attitude

Qualifications

• High School diploma or equivalent

Nice to Have

• Minimum 1 year of experience in a medical office or clinical setting
• Prior experience in a receptionist or front desk role

Skills

* Required skills

Benefits