Patient Access Coordinator

About This Role

This role involves managing front office operations, ensuring a smooth experience for patients, staff, and referral sources. Responsibilities include patient reception, intake, financial transactions, and appointment scheduling.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Requirements

• High school diploma or equivalent
• Less than one year of customer service, administrative or related experience
• Ability to key 30 words per minute with accuracy
• Ability to use a computer, including Windows-based software and e-mail
• Ability to use all necessary office equipment (facsimile machines, calculator, postage machine, copier)

Qualifications

• High school diploma or equivalent combination of education and experience
• Less than one year of customer service, administrative or related experience required

Nice to Have

• Experience in a receptionist position or with medical front office procedures
• Understanding of medical reimbursement and terminology
• Understanding of front office (receptionist) duties

Skills

* Required skills

Benefits