Parts Specialist

About This Role

Provide high-level customer service to retail and installer customers, supporting store management in daily tasks and ensuring customer satisfaction.

Responsibilities

• Follow and promote company customer service programs
• Promptly greet and assist retail/walk-in customers with merchandise selection
• Assist managers and/or installer service specialists in serving professional customers
• Complete assigned company training relevant to the position
• Provide excellent service to customers calling the store by answering calls, looking up parts, quoting prices, and recommending items
• Accurately maintain and secure cash drawer, process transactions, and make change
• Process exchanges and returns for credit in accordance with company policies
• Address and resolve customer complaints in a friendly manner
• Assist with daily image maker and planogram updates, including freight receival, stocking, and cleaning
• Perform various daily operational tasks, including preparing merchandise returns and assisting with inventory
• Operate brake lathe and other store test equipment after training
• Perform various in-store services for customers (e.g., install wipers, test batteries, scan trouble codes)
• Occasionally drive a delivery vehicle to make deliveries

Requirements

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Ability to multitask, handling customers on the phone and in the store simultaneously

Nice to Have

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• Fluency in multiple languages (Spanish is highly desired)

Benefits

Certifications