Parts Specialist

About This Role

Provide a high level of customer service to retail and installer customers, supporting store management in tasks, and promoting company customer service programs.

Responsibilities

• Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Related Selling
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them with merchandise selection
• Assist managers and/or installer service specialists in serving professional customers as needed
• Complete assigned company training relevant to position
• Provide excellent service to customers calling the store on the phone, accurately looking up parts and quoting prices
• Accurately maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies
• Address and resolve customer complaints in a friendly manner
• Assist with daily image maker and planogram updates, including freight receival and stocking shelves
• Perform various daily operational tasks, including preparing merchandise returns and assisting with inventory counts
• Operate brake lathe and other store test equipment after training
• Perform various in-store services for customers (e.g., install wipers, test batteries, scan trouble codes)
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate

Requirements

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Ability to multitask, handling customers on the phone and in the store at the same time

Nice to Have

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits