Parts Specialist

About This Role

This Parts Specialist role focuses on providing high-level customer service to retail and installer customers, supporting store management, and performing various operational tasks within an auto parts store.

Responsibilities

• Follow and promote company customer service programs.
• Promptly greet retail/walk-in customers and assist them in merchandise selection.
• Assist managers and/or installer service specialists in serving professional customers.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store, accurately looking up parts, quoting prices, and recommending items.
• Accurately maintain and secure the cash drawer, process transactions, and make change.
• Process exchanges and returns for credit in accordance with company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receival and stocking shelves.
• Perform various daily operational tasks, including merchandise returns and inventory counts.

Requirements

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to Have

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
• Fluency in multiple languages (Spanish is highly desired)

Benefits

Certifications