Parts Specialist

Full Time Entry Level

Posted 1 month ago Expired

This job has expired

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About This Role

This Parts Specialist role focuses on providing high-level customer service to retail and installer customers, supporting store management, and performing various operational tasks within an auto parts store.

Responsibilities

  • Follow and promote company customer service programs.
  • Promptly greet retail/walk-in customers and assist them in merchandise selection.
  • Assist managers and/or installer service specialists in serving professional customers.
  • Complete assigned company training relevant to the position.
  • Provide excellent service to customers calling the store, accurately looking up parts, quoting prices, and recommending items.
  • Accurately maintain and secure the cash drawer, process transactions, and make change.
  • Process exchanges and returns for credit in accordance with company policies.
  • Address and resolve customer complaints in a friendly manner.
  • Assist with daily image maker and planogram updates, including freight receival and stocking shelves.
  • Perform various daily operational tasks, including merchandise returns and inventory counts.

Requirements

  • Ability to quickly match alphanumeric sequences
  • Ability to provide outstanding, friendly and professional customer service
  • Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to Have

  • Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
  • Fluency in multiple languages (Spanish is highly desired)

Benefits

Dental Insurance
Competitive Wages
401k with Employer Contributions
Vision Insurance
Stock Purchase Plan
Team Member Health/Wellbeing Programs
Paid Time Off
Medical Insurance
Flexible Spending Account (FSA)
Tuition Educational Assistance Programs

Certifications

ASE Certification (Required)

About O'Reilly Auto Parts

O’Reilly Auto Parts has a proven track record of growth and stability, with a strong promote-from-within philosophy.

Retail
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