Parts Specialist

About This Role

Provide high-level service to retail and installer customers, assisting with selections, processing transactions, and resolving complaints. Support store management with operational tasks.

Responsibilities

• Follow and promote all company customer service programs
• Promptly greet retail/walk-in customers and assist them in merchandise selection
• Assist managers and/or installer service specialists in serving professional customers
• Complete assigned company training relevant to position
• Provide excellent service to customers calling the store on the phone, accurately looking up parts and quoting prices
• Accurately maintain and secure the cash drawer, accept payments, and process transactions
• Process exchanges and returns for credit in accordance with company policies and procedures
• Address and resolve customer complaints in a friendly manner
• Assist with daily image maker, and planogram updates, including freight receival and stocking shelves
• Perform various daily operational tasks, including preparing merchandise returns and assisting with inventory counts
• Operate brake lathe and other store test equipment after training
• Perform various in-store services for customers (e.g., install wipers, test batteries, test charging systems, scan vehicle trouble codes, replace headlight capsules)
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate

Requirements

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to Have

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification

Skills

* Required skills

Benefits