Parts Specialist

About This Role

Provide high-level customer service to retail and installer customers, assisting with merchandise selection, part lookups, and processing transactions. Support store management in daily operational tasks, including freight and inventory management.

Responsibilities

• Follow and promote all company customer service programs
• Promptly greet retail/walk-in customers and assist them in merchandise selection
• Assist managers and/or installer service specialists in serving professional customers
• Complete assigned company training
• Provide excellent service to customers calling the store by answering calls, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee
• Accurately maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions
• Process exchanges and returns for credit in accordance with company policies and procedures
• Address and resolve customer complaints
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, and cleaning
• Perform various daily operational tasks, including preparing merchandise returns and assisting with inventory
• Operate brake lathe and other store test equipment after training
• Perform various in-store services for customers (e.g., install wipers, test batteries, scan vehicle codes)
• Occasionally drive a delivery vehicle to make deliveries

Requirements

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Ability to multitask, handling customers on the phone and in the store at the same time

Nice to Have

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification

Benefits