Parts Specialist

About This Role

Provide outstanding customer service to retail and installer customers, assist with merchandise selection, accurately handle cash transactions, and support store operations.

Responsibilities

• Follow and promote all company customer service programs
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise
• Assist managers and/or installer service specialists in serving professional customers as needed and directed
• Complete assigned company training relevant to position
• Provide excellent service to customers calling the store on the phone by answering all calls, accurately looking up parts and quote prices, recommending items, and offering the Low-Price Guarantee
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures
• Address and resolve customer complaints in a friendly manner
• Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning
• Perform various daily operational tasks, e.g., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts

Requirements

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Ability to multitask, handling customers on the phone and in the store at the same time

Nice to Have

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service

Benefits

Certifications