Parts & Service Area Manager

About This Role

This role is responsible for driving revenue-generating sales for Chrysler, Jeep, Dodge, RAM, and Fiat dealerships. It involves acting as a liaison between dealerships, regional business centers, and corporate headquarters to enhance service and parts marketing, improve customer retention, and train dealership personnel on Mopar products.

Responsibilities

• Review and analyze dealer performance, advertising, staffing, and financial statements
• Consult with dealers to maximize their overall service and parts operations
• Motivate and lead independent entrepreneurs to high levels of performance
• Serve as a liaison between dealers, Regional Business Center, and FCA Corporate Headquarters
• Responsible for all areas of service and parts marketing, including retail service advertising, promotion and display
• Responsible for retail/wholesale parts and accessory advertising, promotion and display
• Enhance dealership processes to improve customer retention and advocacy
• Train dealership personnel on Mopar products and initiatives

Requirements

• Bachelor's degree
• 3+ years of sales, marketing, training, or automotive experience
• Willing and able to relocate, nationally
• Willing and able to travel regionally on a daily basis, with occasional overnight trips required

Qualifications

• Bachelor's degree
• 3+ years of sales, marketing, training, or automotive experience

Nice to Have

• Automotive Experience in an automotive environment preferably with retail sales experience in dealership and service departments
• Area Manager experience, preferably both Sales and Aftersales
• Fluency in Stellantis and Mopar systems, including DealerConnect, FieldConnect, GWA, Power BI, StarParts, iExam, Service Smarts
• Expertise in Dealer process analytics and improvement, including shop flow optimization, Customer Experience improvement tactics, Express Lane process, Parts wholesale growth initiatives, and other Dealer Retail revenue generation and optimization measures
• Ability to multi-task in a fast-paced work environment
• Ability to create and convey persuasive presentations to dealership management

Skills

* Required skills

Benefits