Parts and Service Technical Advisor

About This Role

This role acts as a direct liaison between Stellantis and dealerships, providing technical assistance and fixed operations consultation. The Technical Advisor will motivate and lead dealer service personnel to improve service and parts performance. This position assists with resolving unresolved issues to maximize dealer competitiveness and improve customer retention.

Responsibilities

• Provide phone and in-dealership technical assistance
• Troubleshoot and solve final repair attempt situations
• Manage dealership technical training requirements
• Provide support for C.A.G. / Engineering / proving grounds requests
• Recall and Rapid Response (RRT) follow up and reduction
• Act as quality feedback liaison
• Provide dealership consultation on repair service agreements and facilities inspections
• Provide dealership consultation on tools/equipment/facility
• Provide dealership consultation on customer experience and improved Fixed First Visit

Requirements

• Associate's degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
• Excellent verbal communication skills
• 3+ years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
• Ability to excel in building positive working relationships, customer satisfaction and issue resolution
• Self-motivated with demonstrated ability to achieve goals under minimal supervision
• Required to travel domestically (61-80%)

Qualifications

• Associate's degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
• 3+ years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)

Nice to Have

• Bachelor's degree in Business, Automotive Technology, or related field
• Dealership experience
• ASE certification
• Body shop experience

Skills

* Required skills

Benefits