Partner Solutions Engineer

About This Role

Zoom is seeking an AI Partner Solution Engineer to lead technical enablement and content creation for Zoom's partner ecosystem, focusing on AI-powered solutions in UCaaS and CX. This role involves equipping partners to confidently position, design, and deploy Zoom's AI solutions.

Responsibilities

• Cultivate relationships with internal teams to understand Zoom's approach to AI
• Own the creation of AI-focused technical enablement content for Zoom’s global partner community
• Develop labs, workshops, demo guides, reference architectures, bite-sized videos, and best-practice playbooks focused on Zoom AI use cases
• Translate Zoom AI features into partner-ready narratives aligned to real customer outcomes
• Continuously update content as Zoom AI capabilities evolve
• Design and document AI-driven solutions across Zoom Meetings, Zoom Phone, Zoom Contact Center (ZCC), Zoom Workplace, and the Zoom Platform
• Explain how Zoom AI Companion works, where it adds value, and how it differs from competitive approaches
• Guide partners on responsible AI, data handling and refinement, privacy, and governance within Zoom’s architecture
• Serve as a trusted technical advisor to strategic Zoom partners
• Lead partner workshops, office hours, bootcamps, and technical deep dives
• Enable partners to confidently compete in AI-driven UCaaS and CX deals
• Maintain deep awareness of AI trends across UCaaS and CX, with strong competitive context
• Provide feedback from partners back to Product and Engineering to influence roadmap and enablement strategy

Requirements

• Ability to explain AI concepts clearly to both technical and non-technical audiences
• Experience delivering AI solutions to customers or partners

Qualifications

• 5+ years in Solution Engineering, Sales Engineering, Technical Enablement, or Partner Engineering

Nice to Have

• 5+ years in Solution Engineering, Sales Engineering, Technical Enablement, or Partner Engineering
• Strong hands-on knowledge of AI in UCaaS and/or Contact Center (CX) environments
• Experience creating technical enablement content for partners or customers
• Deep familiarity with Zoom’s portfolio, including Meetings, Phone, Contact Center, and Platform
• Working knowledge of Zoom AI Companion, AI summaries, analytics, and automation capabilities
• Understanding of enterprise deployment considerations, security, compliance, and integrations within Zoom
• Experience enabling global partner ecosystems
• Background in competitive positioning vs Microsoft, Cisco, Google, or other UCaaS/CX providers
• Hands-on experience building demos, labs, or automation using Zoom APIs or SDKs

Skills

* Required skills

Benefits