Mid Market Contact Center Solutions Engineer
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role involves working as a Contact Solution Engineer, leveraging expertise in Zoom's AI-first Contact Center portfolio to drive technical aspects of CX sales cycles with sales teams. The engineer will translate technical and business requirements into effective solutions for customers.
Responsibilities
- Serve as the customers' trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
- Showcase the art of the possible and help bring customer use cases and solutions to life through demonstrations
- Develop trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
- Work as a customer-focused problem solver, understanding business objectives and creating innovative solutions to enable their success
- Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
Requirements
- 2+ years of experience in customer facing roles in CCaaS, and/or adjacent industries like Conversational AI, Workforce Management, and Quality Management
- Understanding of the Contact center market and trends
- Demonstrate initiative and thrive in collaborative team environments
- Solve problems creatively with the skills to deliver a compelling demo
Qualifications
- 2+ years of experience in customer facing roles in CCaaS, and/or adjacent industries like Conversational AI, Workforce Management, and Quality Management
Nice to Have
- Preference for candidates based in Pacific or Mountain time zones to support our West Coast operations and ensure optimal collaboration with regional teams
Skills
* Required skills
Benefits
About Zoom
Zoomies help people stay connected so they can get more done together, building the best collaboration platform for the enterprise with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.