Operations Supervisor I

About This Role

The Operations Supervisor I acts as a liaison between Pike Engineering and clients, overseeing design staff and ensuring client satisfaction. This role involves communicating with clients, mentoring employees, and coordinating efforts to ensure compliance with engineering standards.

Responsibilities

• Support the organization’s vision and strategy, demonstrating initiative and personal accountability.
• Exhibit high standards of business ethics and adhere to key values and principles.
• Communicate with clients to ensure productivity and responsiveness of Pike Engineering employees.
• Assist in the transition of new employees through orientation, logistics, and training.
• Meet regularly with client supervision/management to review service effectiveness and address concerns.
• Coordinate with Pike Engineering’s Manager, VP, and PE to ensure adherence to local, state, and federal codes and client standards.
• Communicate with employees to ensure productivity and progress, addressing concerns with management.
• Direct project workflow.
• Communicate regularly with Manager or VP on issues, activities, and accomplishments.
• Ascertain customer satisfaction survey for employees in staff augmentation positions from the client.
• Provide formal employee appraisals for assigned employees with Manager or VP approval.
• Assist in marketing design/engineering services to existing clients or prospects.
• Approve all employee timesheets for accuracy and timely submission.
• May be deployed as Field Manager during major storm events.

Requirements

• Excellent organizational and planning skills
• Demonstrated skills in verbal/written communications
• Demonstrated negotiating and decision-making skills
• Demonstrated management and business skills
• Demonstrated skills in providing leadership, motivation, vision, and direction
• High energy level with the ability to work in a fast-paced environment
• Proven success in developing and maintaining customer relationships
• High commitment to achieving goals and plans
• Graduate with two-year degree in an Engineering Technology or related field and/or minimum of five years of related communications or distribution experience
• Self-Motivated
• Able to work independently
• Team-Oriented
• Customer Oriented
• Able to manage multiple tasks and provide leadership to other team members

Qualifications

• Graduate with two-year degree in an Engineering Technology or related field
• minimum of five years of related communications or distribution experience