Operations Manager

About This Role

The Operations Manager supports organizational efficiency by improving programmatic, technical, and client-centric operations for a market leader in end-to-end loyalty solutions. This role accelerates development and ensures long-term success by combining analytical skills with creativity to achieve greater operational efficiency and growth.

Responsibilities

• Manage the daily operational logistics of the intra-team respective to the client assigned
• Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements
• Work with client services and technology teams on the implementation and tracking of client’s requirements for program success
• Help maintain effective working relationships with affiliate client organization and other team members
• Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services
• Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives
• Identify and implement automation and optimization opportunities to streamline operations and enhance scalability
• Proactively address operational challenges and resolve issues to minimize impact on customer experience
• Support the creation and execution of client programs and aid with program, client, and intra-team logistics
• Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs

Requirements

• Strong organizational and management skills
• Excellent communication skills – written and verbal
• Problem solving skills
• High level of curiosity
• Ability to prioritize and manage in a constantly changing environment
• Ability to think strategically and help create the vision for the client
• Intra-Team coordination and leadership skills
• Commitment to the mission, organizational values, and goals of the client

Qualifications

• Operations experience a plus

Nice to Have

• Experience Workflow management tools / Project Tracking Software
• Experience with MS Office Suite
• Enterprise application management experience

Skills

* Required skills

Benefits