This job has expired
Looking for a job like Operations Manager? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
The Operations Manager supports organizational efficiency by improving programmatic, technical, and client-centric operations for a market leader in end-to-end loyalty solutions. This role accelerates development and ensures long-term success by combining analytical skills with creativity to achieve greater operational efficiency and growth.
Responsibilities
- Manage the daily operational logistics of the intra-team respective to the client assigned
- Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements
- Work with client services and technology teams on the implementation and tracking of client’s requirements for program success
- Help maintain effective working relationships with affiliate client organization and other team members
- Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services
- Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives
- Identify and implement automation and optimization opportunities to streamline operations and enhance scalability
- Proactively address operational challenges and resolve issues to minimize impact on customer experience
- Support the creation and execution of client programs and aid with program, client, and intra-team logistics
- Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs
Requirements
- Strong organizational and management skills
- Excellent communication skills – written and verbal
- Problem solving skills
- High level of curiosity
- Ability to prioritize and manage in a constantly changing environment
- Ability to think strategically and help create the vision for the client
- Intra-Team coordination and leadership skills
- Commitment to the mission, organizational values, and goals of the client
Qualifications
- Operations experience a plus
Nice to Have
- Experience Workflow management tools / Project Tracking Software
- Experience with MS Office Suite
- Enterprise application management experience
Skills
* Required skills
Benefits
About Swooped
A rapidly growing, AI-powered customer communications platform used by thousands of companies worldwide to drive revenue, achieve faster resolutions, and scale effectively. The organization integrates voice, SMS, WhatsApp, and AI into a single, seamless workspace.