Operations Excellence Manager

About This Role

Lead the Operational Excellence team to drive efficiencies throughout the National Visa Center. Collaborate with the Change Manager to analyze data, prepare reports, and implement continuous process improvements.

Responsibilities

• Identify areas of improvement for products, processes or services
• Supervise the activities of the OE team
• Collaborate with the Change Manager to set the priorities of the OE team
• Analyze and benchmark specific processes to support improvements
• Identify process efficiencies across contract operations
• Analyze system inefficiencies and recommend changes for improvement
• Develop tools that support existing or new processes
• Research data and best practices for contract processes
• Prepare reports using Power BI
• Prepare spreadsheets using MS Excel
• Prepare analytical reports and proposals

Requirements

• U.S. Citizen
• Live within 90 miles of the National Visa Center in Portsmouth, New Hampshire
• Experience with Microsoft products including Excel, Word, and PowerPoint
• Experience using Power BI and SharePoint
• 2+ years of demonstrated experience with Operational Excellence, Continuous Improvement, Lean and Six Sigma methodology
• Trained in Lean Six Sigma and other process improvement methodologies
• Demonstrated business acumen, experience in managing projects teams, programs, or workstreams of varying levels of complexity
• Strong written and verbal command of the English language
• Strong administrative and organizational skills
• Analytical skills and attention to detail

Qualifications

• Bachelor's Degree or equivalent
• 2+ years of demonstrated experience with Operational Excellence, Continuous Improvement, Lean and Six Sigma methodology

Nice to Have

• Experience with Power Automate, AutoHotKey, and/or other robotic process automation (RPA) applications
• Capability in Lean and Six Sigma tools and/or desire to grow capabilities to further drive Continuous Improvement projects

Skills

* Required skills

Benefits