One Team Manager

About This Role

This role involves managing all aspects of office operations within a centralized service delivery model, acting as a key business advisor to internal clients. The manager will provide guidance and expertise to office professionals, ensuring efficiency and high levels of client service.

Responsibilities

• Manage daily operations including educating and updating One Team Office Experience staff
• Conduct regular meetings with team members to assess workload, address challenges, and provide feedback
• Coordinate assignments based on individual career goals and business needs
• Collaborate with other service lines and managers across multiple offices for service delivery
• Monitor reporting tools for compliance and update management applications
• Manage the delivery of hospitality, facilities, and office services for assigned offices
• Maintain thorough knowledge of One Team support activities and best practices
• Manage client and vendor relationships, including outsourced service providers
• Develop and execute service strategies, programs, and processes for customer experience
• Deliver exceptional client experiences and build effective client relationships
• Manage budget through regular analysis of key metrics and provide reporting
• Act as project manager responsible for planning, direction, coordination, and completion of projects
• Drive performance management process including touchpoints, evaluations, and reviews

Requirements

• 1 year DBQ Review experience
• Legally authorized to work in the United States without employer sponsorship

Qualifications

• Bachelors degree OR Associates degree plus 2 years of experience Or high school diploma plus 4 years of experience
• 1 year DBQ Review experience

Nice to Have

• MDEO (medical disability examination office) vendor experience
• Experience conducting reviews of medical exam documentation in accordance with established medical and legal requirements
• Understanding of Medical Terminology
• Medical Benefit experience
• Medical License (LVN, RN, etc.)