One Team Manager

About This Role

This role is responsible for overseeing and managing all facets of office operations under the One Team centralized service delivery model, providing guidance and expertise to office professionals.

Responsibilities

• Manage daily operations, ensuring consistent implementation and compliance of regional and national initiatives.
• Meet regularly with One Team members to assess workload, address service challenges, and provide performance feedback.
• Coordinate assignments based on individual career goals and business needs.
• Collaborate with other service lines and managers across multiple offices to support service delivery.
• Monitor reporting tools for policy compliance and update management tools and applications regularly.
• Manage client and vendor relationships, including outsourced service providers, to ensure high-quality service delivery.
• Partner with leadership to develop and execute service strategies, programs, and processes for customer experience.
• Deliver exceptional client experiences and build effective client relationships for One Team Services.
• Drive accountability and create a culture of understanding client needs, actively seeking feedback for continuous improvement.
• Manage budget effectively through regular analysis of key metrics, including headcount forecast and overtime.
• Manage project budget and report on progress, problems, and provide direction and support to the project team.
• Drive performance management process including touchpoints, quarterly evaluations, and year-end review.

Requirements

• 1 year DBQ Review experience
• Bachelors degree OR Associates degree plus 2 years of experience Re-added for clarity
• Legally authorized to work in the United States without employer sponsorship

Qualifications

• Bachelors degree OR Associates degree plus 2 years of experience Or high school diploma plus 4 years of experience
• 1 year DBQ Review experience

Nice to Have

• MDEO (medical disability examination office) vendor experience
• Experience conducting reviews of medical exam documentation in accordance with established medical and legal requirements
• Understanding of Medical Terminology
• Medical Benefit experience
• Medical License (LVN, RN, etc.)