On-site Interpreter

About This Role

This role involves providing precise on-site interpretation in various settings including education, medical, legal, and community environments, facilitating effective communication. It requires adherence to strict confidentiality and ethical standards while ensuring cultural competence.

Responsibilities

• Adhere to all Baystate Interpreters, Inc. policies related to information security and confidentiality including HIPAA, FERPA, GLBA
• Provide accurate on-site interpretation between English and designated target languages
• Follow interpreter protocols and procedures required by Baystate Interpreters, Inc. and respective clients
• Uphold all interpreter ethics standards, including those set by IMIA, NCIHC, ATA, NAJIT, and ISO
• Establish and maintain positive, professional interactions with patients, customers, providers, and staff
• Continuously improve specialized vocabulary and subject matter knowledge (e.g., medical, legal, social services)
• Demonstrate professionalism, neutrality, and confidentiality throughout the interpretation process
• Provide high-quality interpretation, ensuring no omissions or additions, while adhering to established industry standards
• Exhibit strong interpersonal skills and customer service while assisting clients during sensitive interactions
• Effectively manage assignments, demonstrating punctuality, preparedness, and adaptability

Requirements

• Legally authorized to work in the U.S.
• Must be 21 years of age or older
• Proficiency in English and at least one additional language
• Strong communication skills and a composed demeanor in challenging situations
• Flexibility and reliability to meet the demands of per diem assignments
• Excellent listening, retention, and note-taking skills for accurate interpretation
• Familiarity with HIPAA and confidentiality regulations

Nice to Have

• Completion of a 60-hour Medical Interpreter Training Course from a well-regarded institution

Benefits