On-site Interpreter

About This Role

This role involves providing accurate on-site interpretation services, primarily between English and designated target languages. Interpreters ensure effective communication in various settings, including education, medical, legal, and community environments, while upholding strict ethical standards and confidentiality.

Responsibilities

• Adhere to all Baystate Interpreters, Inc. policies related to information security and confidentiality, including HIPAA, FERPA, GLBA, and other relevant regulatory requirements
• Provide accurate on-site interpretation between English and designated target languages
• Follow interpreter protocols and procedures as required by Baystate Interpreters, Inc. and respective clients
• Uphold all interpreter ethics standards, including those set by IMIA, NCIHC, ATA, NAJIT, and ISO
• Establish and maintain positive, professional interactions with patients, customers, healthcare providers, and clinical staff
• Continuously improve specialized vocabulary and subject matter knowledge (e.g., medical, legal, social services)
• Demonstrate professionalism, neutrality, and confidentiality throughout the interpretation process
• Provide high-quality interpretation, ensuring no omissions or additions, while adhering to established industry standards
• Exhibit strong interpersonal skills and customer service while assisting clients during sensitive interactions
• Effectively manage assignments, demonstrating punctuality, preparedness, and adaptability

Requirements

• Legally authorized to work in the U.S.
• 21 years of age or older
• Proficiency in English and at least one additional language
• Strong communication skills and a composed demeanor in challenging situations
• Flexibility and reliability to meet the demands of per diem assignments
• Excellent listening, retention, and note-taking skills for accurate interpretation
• Familiarity with HIPAA and confidentiality regulations

Nice to Have

• Completion of a 60-hour Medical Interpreter Training Course from a well-regarded institution

Benefits