NOC II Engineer

About This Role

Monitor and maintain Hotwire Communication's production network environment, respond to alerts, diagnose and resolve network issues, and coordinate with vendors and engineers to ensure network availability.

Responsibilities

• Monitor production network environment using monitoring tools to ensure availability
• Coordinate field router intrusive and non-intrusive testing and repair of circuits
• Coordinate onsite dispatch of Telecommunication vendor repair services
• Respond to automated alerts from monitoring tools according to procedure
• Use diagnostic tools to ascertain level and criticality of problems
• Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously
• Responsible for configuring and maintaining monitoring tools
• Write coherent trouble ticket notes on production incidents and problems
• Perform periodic health checks of systems
• Responsible for answering inbound calls and for providing support

Requirements

• 4+ years of experience in a Help Desk or high volume call center
• 4+ years of experience working in IT Operations, including knowledge of common tools, methods, and techniques
• 4+ years of progressively responsible work experience in network and / or server monitoring skills
• Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
• Experience in Customer Service
• Experience in current Internet network hardware and software technologies
• Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios

Qualifications

• 4+ years of experience in Help Desk or high volume call center, IT Operations, and network/server monitoring skills

Nice to Have

• NOC/ Process writing skills of training a plus
• Experience in Monitoring Theory / Implementation

Skills

* Required skills

Benefits