Moving Operations Manager

About This Role

Oversee daily logistics, staff coordination, and service excellence for a moving and relocation company in Los Angeles, focusing on commercial or household goods relocations.

Responsibilities

• Overseeing daily operations of residential and commercial moving services.
• Managing driver and crew schedules to ensure timely project execution.
• Coordinating with dispatch and logistics teams for optimal route planning.
• Ensuring compliance with DOT regulations and safety protocols.
• Monitoring performance metrics and implementing process improvements.
• Handling escalated customer issues to ensure satisfaction.
• Leading, training, and mentoring operational staff.
• Maintaining accurate records of inventory, billing, and fleet maintenance.
• Collaborating with sales to align operations with client expectations.
• Conducting regular audits of job performance and service quality.
• Managing vendor relationships for equipment and third-party services.
• Overseeing warehouse management and storage logistics.

Requirements

• Proven experience in moving/relocation operations (HHG or O&I)
• Strong leadership and team management skills.
• Knowledge of DOT regulations and industry compliance.
• Proficiency in logistics software and Microsoft Office Suite.
• Excellent problem-solving and organizational abilities.
• Strong customer service orientation and communication skills.

Qualifications

• Proven experience in moving/relocation operations (HHG or O&I)

Skills

* Required skills