Guest Services Coordinator

About This Role

This role involves enhancing the guest experience in the corporate housing sector by providing high-touch support, resolving issues, and ensuring seamless operations. The coordinator acts as a guest advocate, handling various service-related concerns and maintaining professional communication.

Responsibilities

• Advocate on behalf of guests to resolve issues with properties and external partners
• Provide guests with support regarding package deliveries, key access, and local information
• Relay urgent safety communications during severe weather events to guests and clients
• Uphold a guest-first mindset in all service-related duties
• Coordinate effectively with Guest Services team members for seamless operations
• Resolve maintenance or service-related concerns reported by guests and clients
• Participate in the emergency out-of-hours telephone rota to handle urgent matters
• Contribute to the ongoing improvement of guest services processes
• Maintain accurate records of guest issues and resolutions
• Communicate clearly, courteously, and professionally across all channels
• Use systems and tools to document service updates and guest feedback

Requirements

• Strong customer service orientation with a professional demeanor
• Excellent written and verbal communication skills
• Proficient in MS Word, Excel, and other standard office software
• Ability to work in a fast-paced environment with a calm, solution-focused approach
• Passion for delivering top-tier guest satisfaction and service excellence

Nice to Have

• Previous experience in guest services, corporate housing, relocation, or moving industry

Skills

* Required skills