Monitor Engineer

About This Role

As an experienced Monitor Engineer, you will support mobility systems in a large enterprise environment, ensuring adherence to monitoring and observability architecture standards, and providing advanced troubleshooting for incidents.

Responsibilities

• Monitor ticket queue and assigned service requests for mobility systems.
• Ensure adherence to monitoring and observability architecture standards, platform roadmaps, and operational governance.
• Follow established change and release management practices for monitoring configurations, agent deployments, alert tuning, and dashboard updates.
• Complete service requests, ensuring accurate execution, documentation, and closure within defined SLAs.
• Complete Jira support tickets including monitoring enhancements, alert remediation, and stakeholder-requested updates.
• Provide advanced troubleshooting for incidents, including triage, root cause analysis, and coordination with infrastructure and application teams.
• Maintain and optimize monitoring coverage for infrastructure and applications by validating signal quality, reducing alert noise, and improving actionable alerting.
• Document monitoring procedures, configuration standards, escalation paths, and incident resolutions for internal knowledge sharing.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.

Requirements

• 3+ Years' experience as a Monitoring Engineer / Production Support Engineer in a 24x7 enterprise environment
• 3+ Years' Hands-on experience ensuring adherence to architecture standards and technology roadmaps
• 3+ Years' Proven experience working incident, service request, and support ticket queues end-to-end
• 3+ Years' Experience with change and release management processes (risk/impact, approvals, implementation, validation, backout)
• 3+ Years' Experience supporting work intake and execution via Jira (triage, assignment, updates, closure notes)
• Demonstrated ability to perform advanced troubleshooting during incidents and drive restoration
• 2+ Years Dynatrace; Prometheus; Grafana (dashboards, alerting, investigation workflows)
• 2+ Years Kafka (monitoring brokers/topics/consumer lag and related health indicators)
• 2+ Years basic Java and Python (basic to intermediate capability to support integrations, tooling, or diagnostics)
• 2+ Years basic Ansible (deployments, configuration, repeatable operational tasks)
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Qualifications

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 3+ years' experience as a Monitoring Engineer / Production Support Engineer in a 24x7 enterprise environment

Nice to Have

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

Skills

* Required skills