Mobility Engineer

About This Role

The Mobility Engineer will work on mobility and collaboration projects, integrating enterprise applications on mobile devices and providing incident support for mobility solutions. This role involves troubleshooting, supporting ongoing rollouts, and assisting in automation of deployment and operational tasks, ensuring timely service restoration and adherence to SLAs.

Responsibilities

• Provide incident support for mobility solutions across retail and non-retail environments, ensuring timely restoration of service and adherence to SLAs.
• Troubleshoot and resolve issues impacting mobile devices, peripherals, and mobility management platforms, coordinating with network, security, and endpoint teams as needed.
• Support ongoing mobility rollouts in retail stores and office locations, including deployment planning, staging, enrollment, validation, and post-deployment stabilization.
• Assist in automation of deployment and operational tasks to improve rollout speed, consistency, and repeatability.
• Perform design and build activities for large mobility initiatives, including configuration baselines, profiles, policies, and device standards.
• Support and administer Workspace ONE, including device enrollment workflows, app distribution, compliance policies, and remote troubleshooting actions.
• Provide support for Samsung phones and tablets, including configuration, connectivity troubleshooting, and remediation of device-specific issues.
• Support Zebra hardware including TC devices, mobile printers, and tablets, ensuring device readiness for store operations and business workflows.
• Participate in change and release activities for mobility configurations and application deployments, following appropriate governance and validation practices.
• Document deployment procedures, troubleshooting steps, known issues, and support processes for internal knowledge sharing.

Requirements

• 5+ Years Workspace ONE (VMware Workspace ONE UEM) administration/support (enrollment, profiles, policies, compliance, app deployment, troubleshooting)
• 5+ Years Support for Samsung phones and tablets (configuration, enrollment, policy/app issues, connectivity, security/compliance)
• 5+ Years Support for Zebra hardware: TC devices, mobile printers, and tablets (device setup, connectivity, app/peripheral troubleshooting)
• 5+ Years Experience providing mobility/endpoint support for both retail and non-retail (office/corporate) environments
• 5+ Years Hands-on experience managing mobility incidents end-to-end (triage, resolution, documentation, escalation)
• 5+ Years Experience supporting device rollouts in retail stores and office locations, including post-deployment stabilization
• 5+ Years Experience assisting with automation of deployment tasks and repeatable rollout/support activities
• 5+ Years Experience contributing to large projects with design and build responsibilities
• Proven ability to perform support work with minimal supervision
• Demonstrated ability to manage multiple priorities in a high-volume support environment
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Qualifications

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 5+ Years Workspace ONE (VMware Workspace ONE UEM) administration/support, 5+ Years Support for Samsung phones and tablets, 5+ Years Support for Zebra hardware, 5+ Years Experience providing mobility/endpoint support for both retail and non-retail environments, 5+ Years Hands-on experience managing mobility incidents end-to-end, 5+ Years Experience supporting device rollouts in retail stores and office locations, 5+ Years Experience assisting with automation of deployment tasks and repeatable rollout/support activities, 5+ Years Experience contributing to large projects with design and build responsibilities.

Nice to Have

• Knowledge of Samsung Knox (Knox features, policies, integrations, troubleshooting)
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Ability to operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

Skills

* Required skills