Mobility Engineer

About This Role

The Mobility Engineer will work on mobility and collaboration projects, focusing on integrating enterprise applications on mobile devices. This role involves providing incident support for mobility solutions, troubleshooting device issues, and assisting with automation and deployment activities in retail and non-retail environments.

Responsibilities

• Provide incident support for mobility solutions across retail and non-retail environments, ensuring timely restoration of service and adherence to SLAs.
• Troubleshoot and resolve issues impacting mobile devices, peripherals, and mobility management platforms, coordinating with network, security, and endpoint teams.
• Support ongoing mobility rollouts in retail stores and office locations, including deployment planning, staging, enrollment, validation, and post-deployment stabilization.
• Assist in automation of deployment and operational tasks to improve rollout speed, consistency, and repeatability.
• Perform design and build activities for large mobility initiatives, including configuration baselines, profiles, policies, and device standards.
• Support and administer Workspace ONE, including device enrollment workflows, app distribution, compliance policies, and remote troubleshooting actions.
• Provide support for Samsung phones and tablets, including configuration, connectivity troubleshooting, and remediation of device-specific issues.
• Support Zebra hardware including TC devices, mobile printers, and tablets, ensuring device readiness for store operations and business workflows.
• Participate in change and release activities for mobility configurations and application deployments, following appropriate governance and validation practices.
• Document deployment procedures, troubleshooting steps, known issues, and support processes for internal knowledge sharing.

Requirements

• 5+ Years Workspace ONE (VMware Workspace ONE UEM) administration/support (enrollment, profiles, policies, compliance, app deployment, troubleshooting)
• 5+ Years Support for Samsung phones and tablets (configuration, enrollment, policy/app issues, connectivity, security/compliance)
• 5+ Years Support for Zebra hardware: TC devices, mobile printers, and tablets (device setup, connectivity, app/peripheral troubleshooting)
• 5+ Years Experience providing mobility/endpoint support for both retail and non-retail (office/corporate) environments
• 5+ Years Hands-on experience managing mobility incidents end-to-end (triage, resolution, documentation, escalation)
• 5+ Years Experience supporting device rollouts in retail stores and office locations, including post-deployment stabilization
• 5+ Years Experience assisting with automation of deployment tasks and repeatable rollout/support activities
• 5+ Years Experience contributing to large projects with design and build responsibilities
• Proven ability to perform support work with minimal supervision
• Demonstrated ability to manage multiple priorities in a high-volume support environment
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Qualifications

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 5+ Years Workspace ONE (VMware Workspace ONE UEM) administration/support, Samsung phones and tablets support, Zebra hardware support, mobility/endpoint support for retail and non-retail environments, managing mobility incidents end-to-end, supporting device rollouts, assisting with automation of deployment tasks, and contributing to large projects with design and build responsibilities.

Nice to Have

• Knowledge of Samsung Knox (Knox features, policies, integrations, troubleshooting)
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

Skills

* Required skills

Benefits