Manager, UX Researcher (AI Product experience)

About This Role

This role is for an expert experience leader who will drive a customer-centric mindset for product creation and solutions across various business units. This manager will strategically design, plan, and execute user research studies to inform design decisions and user experience priorities for Deloitte's DT-US Product Engineering team.

Responsibilities

• Define research strategy, design, and execute research studies effectively
• Provide user research expertise and execution across products in a cross-functional environment
• Develop appropriate research methodologies and test plans for products, employing innovative approaches
• Conduct research using qualitative and quantitative methods to generate actionable insights across the product development lifecycle
• Conduct internal cross-functional workshops using design-thinking methodologies to drive collaboration
• Synthesize research results into usable assets such as user personas and translate them into design opportunities
• Collaborate with empowered product teams to define success metrics from qualitative and quantitative perspectives
• Connect the entire product team with users through communication of user research results in an easily consumable way
• Develop a systematic approach to collecting, sharing, and communicating research insights with product teams
• Use research insights to inform product strategy and uncover new opportunities based on user needs

Requirements

• Bachelor's degree in Cognitive Psychology, Experimental Psychology, or a related field
• Minimum 6 years of conducting comprehensive research across multiple methodologies
• Minimum 1 year of experience leading research initiatives and coordinating efforts among researchers
• Demonstrated experience developing/utilizing user research methodologies (focus groups, ethnography, concept validation, usability testing, card sorting, surveys, mobile testing, etc.)
• Demonstrated experience developing creative, strategic research plans

Qualifications

• Bachelor's degree in Cognitive Psychology, Experimental Psychology, or a related field
• Minimum 6 years of conducting comprehensive research across multiple methodologies, driving actionable insights that shape product development and customer success. Minimum of 1 year of experience leading research initiatives and coordinating efforts among a team of researchers.

Nice to Have

• Advanced education degrees
• Effective mentor, building impactful relationships with junior researchers and cross-functional teams
• Inspirational player-coach, capable of leading research efforts for large teams or independently driving research initiatives
• Expertise in both qualitative and quantitative research methods
• Expert analytical and problem-solving skills, with a strong foundation in data analysis, statistical methods, and metrics dashboards
• Proven communication and collaboration skills to present research findings clearly and influence decisions
• Proficient in using research insights to advocate for a customer-focused and product-driven mindset
• Adept at conducting rapid, iterative research to inform product decisions

Skills

* Required skills