Manager - Program Management, DA Lifecycle Experience and Services

About This Role

This role is an omni-purpose Program Manager, DA Lifecycle Experience and Solutions (DLXS) position, leading a team to innovate and improve DA onboarding and screening policies and practices within an organization of 100+ team members. The role involves managing cross-functional programs, influencing senior leaders, and improving operational deliverables globally.

Responsibilities

• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively managing, leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for multiple program portfolios, ensuring clear visibility of milestones and project performance.

Requirements

• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Qualifications

• 5+ years of program or project management experience

Nice to Have

• 2+ years of driving process improvements experience

Skills

* Required skills

Benefits