Manager, Industry Solutions, Life Science

About This Role

This role will support Patient Services clients in the Life Sciences industry to achieve their transformation goals by identifying and implementing digital health solutions, designing patient support programs, and defining project roadmaps. The Manager will lead small engagements or components of larger projects for healthcare clients, providing industry insights and guiding teams to deliver innovative solutions.

Responsibilities

• Interface between pharmaceutical, biotech, or medical device clients and cross-functional implementation teams
• Identify and implement digital health solutions that improve patient outcomes
• Design, implement, and optimize patient support programs
• Define project roadmaps and provide product and industry insights
• Lead and deliver small engagements or components of large, complex engagements for healthcare clients
• Craft solutions for clients
• Guide and oversee the quality of team's deliverables and recommendations
• Manage day-to-day stakeholder relationships
• Contribute to Deloitte's thought leadership and business development activities
• Own responsibility for the development of junior staff

Requirements

• Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field
• 6 years of experience in Healthcare and/or Life Sciences Patient Services Consulting
• 1 year of experience utilizing AI platforms like Chat GPT / Grok / Anthropic for research, presentations, and project documentation
• 4 years of experience with Patient Data platforms such as AWS, Databricks
• 4 years of experience Patient CRM platforms; Salesforce, Veeva
• 4 years of experience with PAP, Copay and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider
• 6 years of experience using Microsoft Suite (Word, Excel, Power Point) to develop and deliver professional-quality documents, reports, and presentations
• Ability to travel 50%, on average

Qualifications

• Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field
• 6 years of experience in Healthcare and/or Life Sciences Patient Services Consulting

Nice to Have

• Advanced degree (e.g., MHA, MBA)
• SQL, Power BI, Tableau data analytics skills
• Experience coordinating with globally located teams
• Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications
• Experience implementing Salesforce Health Cloud or Life Sciences Cloud
• SAFe, PMP, PMI, or Agile certifications
• Experience defining personas, user journeys, and product features for life sciences patient services clients

Skills

* Required skills