Manager, Industry Solutions, Life Science
Posted 2 weeks ago
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As an Industry Solutions Manager specializing in Life Sciences Patient Services at Deloitte, you will guide Patient Services clients in achieving their transformation goals. You will leverage expertise in patient services to identify and implement digital health solutions that improve patient outcomes. This role involves designing and optimizing patient support programs, defining project roadmaps, and providing product and industry insights.
Responsibilities
- Interface between pharmaceutical, biotech or medical device clients and cross-functional implementation teams
- Identify and implement digital health solutions that improve patient outcomes
- Design, implement and optimize patient support programs
- Define project roadmaps and provide product and industry insights to deliver innovative solutions
- Lead and deliver small engagements, or components of large, complex engagements for healthcare clients
- Craft solutions for clients and guide the quality of team's deliverables and recommendations
- Manage day-to-day stakeholder relationships
- Contribute to Deloitte's thought leadership and business development activities
- Own responsibility for the development of junior staff
Requirements
- 6 years of experience in Healthcare and/or Life Sciences Patient Services Consulting
- 1 year of experience utilizing AI platforms like Chat GPT / Grok / Anthropic
- 4 years of experience with Patient Data platforms such as AWS, Databricks
- 4 years of experience with Patient CRM platforms; Salesforce, Veeva
- 4 years of experience with PAP, Copay and/or Adherence Programs
- 6 years of experience using Microsoft Suite (Word, Excel, Power Point)
- Ability to travel 50% on average
Qualifications
- Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field
- 6 years of experience in Healthcare and/or Life Sciences Patient Services Consulting
Nice to Have
- Advanced degree (e.g., MHA, MBA)
- SQL, Power BI, Tableau data analytics skills
- Experience coordinating with globally located teams
- Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications
- Experience implementing Salesforce Health Cloud or Life Sciences Cloud
- SAFe, PMP, PMI, or Agile certifications
- Experience defining personas, user journeys, and product features for life sciences patient services clients
Skills
* Required skills
About Deloitte
A company transforming technology platforms, driving innovation, and transforming mission-critical operations for clients, especially in the Life Sciences sector.