Manager Customer Success

About This Role

This role manages a team of Customer Success Representatives, overseeing team strategy and partnering with the sales team. The Manager Customer Success ensures seamless team selling engagement and develops and coaches the team to achieve objectives.

Responsibilities

• Manage strategy and process with Customer Success Representatives and Sales Team on Team Selling parameters
• Ensure seamless Team Selling Engagement with Sales Team
• Develop, manage, and coach team of Customer Success Reps by initiating objectives, setting priorities, and evaluating performance
• Interface closely with Category Leadership and Category Execution on Initiative development and tracking, reporting, etc. of customer journey and lead management process
• Interface with Marketing, Culinary, and Knowledge & Insights and provide insights on sales tools and content, communication, culinary ideation, and consultative selling
• Maintain an active and healthy pipeline
• Lead and support data cleanliness with Customer Success Reps and provide thought leadership for team selling data cleanliness

Requirements

• 5+ years of sales experience
• Strong customer service orientation with ability to professionally and effectively influence/persuade customers to purchase products
• Ability to lead and develop a team and hold them accountable to deliver results
• Ability to process multiple issues simultaneously, driving them to successful resolution
• Ability to use Microsoft Suite
• Strong written and verbal skills and ability to negotiate
• Strong business management skills, including financial management skills and a strategic mindset

Qualifications

• Bachelor’s in Sales, Business Administration, or related field degree preferred
• 5+ years of sales experience, management experience preferred. Food service and customer service experience preferred.

Nice to Have

• Management experience
• Food service experience
• Customer service experience
• CRM use (Salesforce)
• Bilingual/Multilingual skills

Skills

* Required skills

Benefits