Manager, Customer Experience Analytics

About This Role

Lead the Data Engineering team for the Customer Journey Analytics (CJA) team, acting as the product owner for the Customer Experience Data Warehouse (CXDW). This role is critical for integrating, modeling, and ensuring the quality of data used across the business, powering operational reporting and providing foundational data sets for advanced analytics.

Responsibilities

• Recruit, manage, mentor, and coach a high-performing team of Data Engineers
• Define technical roadmaps, manage project backlogs, and oversee sprint planning
• Enforce best practices for code quality, data governance, version control, and deployment processes
• Serve as the operational owner of the Customer Experience Data Warehouse (CXDW)
• Oversee the daily execution and maintenance of ETL/ELT pipelines
• Ensure data models are optimized for reporting and machine learning models
• Collaborate with IT Infrastructure teams to manage cloud resources and ensure platform stability
• Implement robust monitoring and alerting systems for data pipelines
• Establish and lead data governance and data quality monitoring programs
• Coordinate with stakeholders to identify, prioritize, and integrate new data sources

Requirements

• 7+ years professional experience in Data Engineering, Data Warehousing, or Analytics
• 2+ years in direct management or technical lead capacity
• Expert proficiency in SQL (MSSQL, Google BigQuery, and/or SnowFlake flavors)
• Proficiency in Python
• Familiarity managing data engineering and ETL pipelines in Apache Spark, Apache Airflow, Kubernetes, and Scala
• Knowledge of AWS data warehousing and ETL processes using S3, Glue, EMR, and SageMaker
• Familiarity managing PowerBI data layers (connectors, data flows, datasets)
• Proficiency in Agile/Lean project management and product management

Qualifications

• Bachelor's Degree in statistics, computer science, mathematics, or other quantitative field
• At least 7 years of professional experience in Data Engineering, Data Warehousing, or Analytics, with a minimum of 2 years in a direct management or technical lead capacity.

Nice to Have

• Master's Degree
• Experience supporting data analysis, operational reporting, and/or data science functions
• Utility, contact center, and/or digital analytics experience
• Experience in project and/or product management roles
• Domain expertise in analytical functions supporting electric utilities, customer service, CRM, customer journey analytics, and marketing

Skills

* Required skills