Lifecycle Leader

About This Role

This role is responsible for leading the re-competition of existing contracts and identifying new scope expansion opportunities. The Lifecycle Leader will ensure client satisfaction and coordinate with cross-functional teams to drive successful contract retention and growth within Veolia North America.

Responsibilities

• Manage all aspects of contract recompete processes, including interpreting RFPs.
• Oversee the preparation of proposals, compliance documentation, and operational plans for existing client contracts.
• Ensure timely and accurate delivery of all required materials to meet client and regulatory requirements.
• Partner with business development and operations growth teams to identify annual scope expansion opportunities.
• Develop and present proposals to clients for additional services, upgrades, or operational enhancements.
• Coordinate implementation of approved scope expansions, integrating them into existing operations.
• Serve as a point of contact for key clients, ensuring proactive communication and relationship management.
• Implement client feedback mechanisms to monitor satisfaction and address concerns promptly.
• Support initiatives that enhance service quality, responsiveness, and overall client experience.
• Work closely with operations, finance, legal, and compliance teams to align strategies.

Requirements

• High School Diploma/GED
• Significant experience applying project management principles to complex, multi-stakeholder initiatives
• Demonstrated success in managing client expectations and maintaining strong relationships over long-term contracts
• Experience with Request for Proposal (RFP) interpretation and facilitation in the recompete process
• Proven ability to work with cross-functional teams through proposal development, contract negotiations, and service delivery
• Strong organizational, communication, and problem-solving skills
• Strategic and results-oriented mindset
• Ability to manage multiple priorities under tight deadlines
• Strong analytical and decision-making abilities
• Commitment to client success and long-term partnerships

Qualifications

• High School Diploma/GED
• Significant experience applying project management principles to complex initiatives and managing client expectations over long-term contracts. Experience with RFP interpretation and facilitation in recompete processes.

Nice to Have

• Experience working with large utility organizations, including water and wastewater sectors

Benefits