Learning Platforms Producer

About This Role

Support the Retail Engagement Marketing and Merchandising team by managing the current learning ecosystem and serving as a key project manager for the migration and rollout of a new Learning Management System (LMS) and Client. This role will impact the learning and development experience for over 80,000 users globally.

Responsibilities

• Manage detailed project timelines and trackers for the migration to the new LMS and Client, ensuring milestones are met on schedule
• Coordinate User Acceptance Testing (UAT) cycles: identify system enhancements, write test cases, log defects, and validate fixes with Retail Tech and IS&T
• Assist in defining requirements that promote scalability and intuitive UI for the new platform
• Maintain comprehensive documentation, including platform playbooks, technical specs, and standard operating procedures (SOPs) for the new system
• Partner with Store Operations and field teams to support the rollout strategy and change management efforts
• Serve as the primary point of contact for content escalations and platform issues for the current Learning platform
• Support content creators in REMM, and RCC by troubleshooting publishing issues and validating their work
• Manage day-to-day publishing activities, balancing competing business priorities to ensure on-time delivery of training materials
• Compile and analyze data/usage metrics to identify trends and report on system health to the Platforms leadership

Requirements

• 3-5+ years of experience in digital project management, platform operations, or learning technology
• Deep familiarity with Learning Management Systems (LMS) and Content Management Systems (CMS)
• Strong organizational skills with the ability to multi-task projects, priorities, schedules, and deliverables
• Experience using project management tools (e.g., Radar, Jira, Asana, Keynote)
• Ability to converse fluently with technical teams (IS&T, Engineers) and translate business needs into technical requirements
• High attention to detail
• Excellent written and verbal communication skills

Qualifications

• Bachelor's degree or equivalent industry experience
• 3-5+ years of experience in digital project management, platform operations, or learning technology

Nice to Have

• Experience with migration projects
• Familiarity with HTML/CSS

Skills

* Required skills