Lead UX Designer - Agentic AI Platform

About This Role

Lead end-to-end product design for GenAI-powered experiences, translating complex model capabilities into simple and trustworthy workflows. This role involves close collaboration with various teams to deliver usable, accessible, and governable user experiences across web and/or enterprise platforms.

Responsibilities

• Own UX for key Zora AI product areas: discovery, definition, design, validation, launch, and iteration
• Translate product strategy and model capabilities into user journeys, information architecture, and interaction patterns
• Design AI-specific experiences including prompt/input patterns, outputs, citations/provenance, feedback loops, error states, and safe fallback behaviors
• Create wireframes, prototypes, and high-fidelity designs in a scalable system (components, patterns, tokens)
• Lead and/or partner on user research (concept tests, usability, diary studies) and synthesize insights into design decisions
• Define and measure UX success metrics (task success, time-on-task, comprehension, trust, adoption, deflection)
• Collaborate with ML/engineering to align on model constraints, latency, confidence, and evaluation signals that impact UX
• Ensure experiences meet accessibility (WCAG) and enterprise requirements (security, permissions, auditability)
• Contribute to and evolve the design system and content standards (UX writing for AI, tone, disclaimers)
• Manage the UX team's work and mentor UX designers on the team, elevating design quality via critiques, coaching, and pragmatic craft standards

Requirements

• 5+ years of UX/Product Design experience delivering shipped digital products
• Fluency in interaction design, visual design, and prototyping
• Strong design critique and storytelling skills
• 1+ year designing for GenAI/AI features (or adjacent complex systems) with clear rationale
• Strong portfolio demonstrating complex workflow design (enterprise, analytics, or productivity preferred)

Qualifications

• 5+ years of UX/Product Design experience, with 1+ year designing for GenAI/AI features (or adjacent complex systems)

Nice to Have

• Experience designing LLM-based assistants, agentic workflows, retrieval/search, or evaluation/feedback systems
• Experience with Figma Make or other prompt based prototyping tools
• Ability to lead junior UX designers and delegate work to balance multiple priorities
• Experience working in cross-functional teams with product managers, engineers, and ideally data/ML partners
• Comfort navigating ambiguity, making tradeoffs, and driving alignment with stakeholders
• Practical knowledge of accessibility and inclusive design patterns
• Familiarity with trust, safety, and governance UX (human-in-the-loop, audit trails, permissions)
• Background in service design or end-to-end journey mapping across channels
• Experience with regulated or risk-sensitive environments (e.g., financial services, healthcare, public sector)

Skills

* Required skills