Key Holder

About This Role

The Key Holder at Psycho Bunny manages and promotes sales culture within a retail environment to achieve sales and profitability goals. This role also ensures a consistently high customer experience in line with company values and service standards.

Responsibilities

• Build a loyal customer base through engagement, conversion, and capturing customer contact information
• Assist with recruitment, training, development, and succession of high-performing team members
• Maintain high levels of product knowledge and ensure team members can communicate it to customers
• Accountable for payroll control and service-driven scheduling to maintain profitability and high service levels
• Analyze customer profiles, buying trends, and competitive information to drive business
• Manage and monitor Loss Prevention
• Manage and achieve or exceed all Inventory and Shrink goals; oversee Physical Inventory
• Responsible for the execution and processing of merchandise, both incoming and outgoing
• Communicate merchandise opportunities to the store manager
• Ensure execution and maintenance of all Visual Directives to meet Psycho Bunny’s standards
• Execute all OSHA requirements to maintain a safe and compliant working atmosphere
• Work collaboratively with other Psycho Bunny team members to achieve goals

Requirements

• 1-year minimum retail management experience
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Strong communication skills
• Ability to foster a customer-focused selling culture

Qualifications

• 1-year minimum retail management experience

Benefits