Key Account Executive

About This Role

This Key Account Executive role at Axon focuses on managing and growing revenue and market share within designated agencies in the Southeast territory. The position requires building client relationships, executing account strategies, and ensuring customer satisfaction to drive revenue growth for Axon's ecosystem of devices and cloud software.

Responsibilities

• Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives
• Develop and maintain client relationships to ultimately drive revenue growth
• Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
• Track customer activity in internal systems to execute on account strategy and identify additional opportunities
• Cultivate customer relationships and ensure effective service delivery to accounts
• Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
• Work with and bring in experts/specialists where required
• Oversee and know all account activities for your book of business
• Own account relationship and drive overall customer satisfaction for assigned accounts
• Responsible for forecasting, keeping management in touch with accounts in a timely fashion, gathering intelligence on competitor activity, and giving feedback to marketing
• Provide customer product training as necessary
• Accountable for individual expense budget management

Requirements

• 5+ years of successful customer facing Software (SaaS / Cloud) Sales Experience
• 3+ years managing a book of business of Major Accounts
• Solution or consultative sales experience working within complex sales processes
• Strong understanding of Cloud and SaaS
• Able to travel 70%+ (3-4 days a week on the road) including overnight travel
• Able to clearly and directly articulate complex solution offerings across technical and non-technical audiences

Qualifications

• Minimum of 5 years of demonstrated successful customer facing Software (SaaS / Cloud) Sales Experience; Minimum of 3 years’ experience managing a book of business of Major Accounts

Nice to Have

• Data management experience using Salesforce
• Startup experience
• Some vertical experience (Law Enforcement / Public Safety experience)

Skills

* Required skills

Benefits