Implementation Engineer II, Fusus

About This Role

This client-facing role involves collaborating with public safety partners to architect and deliver integrations, ensuring quality and client satisfaction through timely technical services and system interface construction. The role leads technical projects and ensures the highest level of customer satisfaction.

Responsibilities

• Work as a client-facing member of the Software Solutions Delivery Team
• Deliver Axon technology to small and mid-market, T1200, and Majors clients across various industries
• Analyze IT system architectures for scoping technical projects and recommending system improvements
• Manage technical projects remotely and at client sites
• Engage with client’s technical and non-technical leadership to communicate project progress
• Ensure the highest level of service for Axon software deployments
• Identify integration opportunities between agency systems and Axon’s products
• Recommend deployment plans for identified integrations that drive key outcomes for the agency
• Work closely with project team, product, engineering, sales, and agency technical stakeholders to understand agency goals and program outcomes
• Capture requirements, implement third-party solutions, perform initial reviews, and document technical capabilities
• Build, test, and deploy new integrations with the Director of Integrations and developers
• Write code to leverage API capabilities to optimize implementation tasks

Requirements

• 4+ years of experience in analyzing and developing technical systems and software solutions
• Expert networking knowledge and experience in managing technical projects, implementations, and integrations
• Expert-level understanding of Linux frameworks, including containerization platforms (Docker preferred)
• Advanced understanding of cloud technologies, software development packages, and data management tools
• Advanced experience with IT business processes including Architecture Review Boards, IT Security Reviews
• Advanced hands-on experience with APIs structures and systems integration (REST, SOAP)
• Advanced skills in SQL, Python, Java, and Cloud (AWS and/or Azure)
• Demonstrated system-level understanding of enterprise software systems
• Excellent written and verbal communication skills
• Ability to effectively manage multiple projects, priorities, and tasks within a dynamic environment
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance
• Ability to handle confidential and highly sensitive information

Qualifications

• Bachelor’s Degree highly preferred or equivalent work experience
• 4+ years of experience in analyzing and developing technical systems and software solutions

Nice to Have

• Project Management experience and/or certifications (i.e., PMI Certifications)

Skills

* Required skills

Benefits