IT Support Analyst
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end-user experience by efficiently and professionally resolving technical issues.
Responsibilities
- Provide day-to-day technical support for end users, including hardware, applications, and system access issues
- Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software
- Support employees working in office, manufacturing, and warehouse environments
- Escalate complex or unresolved issues to appropriate IT teams
- Document incidents, resolutions, and procedures in the ticketing system
- Assist with employee onboarding and offboarding activities, including setting up new equipment
- Monitor network connectivity, identifying and working with network providers to resolve outages
- Monitor nightly batch schedules and perform basic troubleshooting if issues occur
- Support IT projects and initiatives as assigned
Requirements
- Associate’s degree in information technology or related field, or equivalent experience
- 3+ years’ experience providing end-user and infrastructure technical support
- Strong customer service, communication, and organizational skills
- Ability to troubleshoot issues independently and follow established procedures
- Experience monitoring nightly batch schedules and doing basic troubleshooting
- Experience working with network hardware and software
- Experience working with network and security administrative processes such as password management
Qualifications
- Associate’s degree in information technology or related field, or equivalent experience
- 3+ years’ Experience providing end-user and infrastructure technical support
Nice to Have
- Experience supporting voice-directed picking systems
- Experience in food distribution or logistics environments
- Experience working in or supporting systems within a unionized workforce environment
- Experience supporting multi-site warehouse operations
- Experience supporting ERP and similar software solutions
- Experience supporting Blue Yonder Warehouse Management System
Skills
* Required skills
About E.A. Sween Company
Third-generation family-owned and professionally managed organization with a commitment to strategic growth in the food industry, passionately feeding millions daily with high-quality food.