IT Support Analyst

About This Role

This role provides essential internal IT support to Filevine's global workforce, ensuring efficient and secure operations to meet business goals and maintain compliance. The IT Support Analyst will manage user workstations, hardware, and access, and contribute to larger IT projects.

Responsibilities

• Provide excellent customer service and timely support for the global workforce via ticketing system, Slack, and in-person
• Manage IT aspects of employee onboarding and off-boarding processes, including system access provisioning and workstation setup
• Configure user workstations and manage hardware inventory and asset shipping logistics
• Assist with first-day IT onboarding sessions and handle access termination
• Maintain and manage all endpoints with Intune and Kandji MDM systems
• Perform regular audits to ensure accuracy and compliance with company policies
• Contribute to larger IT projects to increase business efficiency and employee productivity
• Provide AV support for company-wide meetings/events and after-hours emergency on-call support

Requirements

• 2-3 years of experience in a fast-paced, corporate IT environment
• Advanced knowledge of the macOS ecosystem and Windows
• Advanced proficiency in MDM solutions
• Advanced proficiency working with core IT systems and other IT management tools
• Experienced working with ticketing or helpdesk systems
• Experienced with troubleshooting AV and conferencing equipment
• Ability to think critically, communicate well, and take initiatives
• Clear understanding of networking infrastructures, terminology, and hardware
• Clear understanding of standard corporate security practices

Qualifications

• 2-3 years of experience in a fast-paced, corporate IT environment

Nice to Have

• MDM certifications
• Associates in Computer Science
• Networking certifications (A+, Network+)
• Security certifications

Skills

* Required skills

Benefits